Refund policy

At Crayon Cards, we want you to be satisfied with your purchase. If your order does not meet your expectations, we offer the following options for resolution.

Returns & Authorizations

  • All returns must be authorized via email prior to being sent back.
  • To start a return, please contact us at customerservice@crayoncards.com.

Damaged or Low-Quality Items

For the fastest resolution regarding damaged or low-quality items, please follow these steps:

  • Include a photograph demonstrating the damage or the specific area of poor quality.
  • For best results, place the item on a flat surface with the error clearly displayed in the photo.
  • We use this information to resolve your specific order and to eliminate similar errors in the future.

30-Day Money Back Guarantee

You may request a refund if the product does not meet your initial requirements, subject to the following conditions:

  • Timeframe: The item must be returned within 30 calendar days from the date you received your purchase.
  • Condition: Items must be returned in their original condition.
  • Shipping: Return postage and handling costs are the responsibility of the buyer.
  • Complete Sets: We only accept returns of complete sets; we are unable to accept returns of individual books or partial orders.

Refund Process

  • Inspection: Once your return is received and inspected, we will send you an email notification.
  • Approval: Upon approval, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Timeline: Please note that refunds typically take 3–5 business days to appear in your account after we have received the return.

Late or Missing Refunds

If you have not yet received your refund, please take the following steps:

1. Check your bank account again.

2. Contact your credit card company, as it may take time before the refund is officially posted.

3. Contact your bank to inquire about their internal processing times.

4. If you have completed these steps and still have not received your refund, please contact us at customerservice@crayoncards.com.